San José, Costa Rica
AI agency in Costa Rica
Betancore is an artificial intelligence engineering studio based in San José. We build and operate three systems for your customer relationships: Vera, which serves customers on WhatsApp and your website with your real catalog and prices; Cierre, which follows up on every quote left unanswered; and Reactiva, which writes to the ones who stopped buying. All three work from your data, not from what the model imagines.
68,727
items from a corporate ERP, queryable live
2,697
variants the agent checks before it answers
856
automated tests before every change
Measured at a fashion retail corporation in Costa Rica.
What we do
Three AI systems to serve customers, follow up on quotes and win customers back.
- 01
Vera: AI customer service on WhatsApp
Answers prices, stock, orders and policies with your company's data, after hours too. If the data isn't there, it doesn't make it up: it hands the conversation to a person on your team.
See the service - 02
Cierre: quote follow-up
Builds each sales rep's list for the day with the quotes that went unanswered and each person's message ready. The rep sends it from their WhatsApp, and no message promises prices, deadlines or discounts your company didn't give.
See the service - 03
Reactiva: customers who come back
Writes on WhatsApp to customers who already bought and haven't come back in months, with a different message for each person that you approve before it goes out.
See the service
Who it's for
For companies that already sell or serve customers on WhatsApp.
It is built for companies in Costa Rica that run their operation on an ERP, a catalog or a CRM and want artificial intelligence to answer from there. The vocabulary changes with each industry; the engineering is the same.
Guide
How to choose an AI agency in Costa Rica.
Five questions worth asking any vendor, us included.
- 01
Where does each answer come from?
From your data or from the model's memory. If the vendor can't show you the source of a price or a stock figure, the assistant is making it up.
- 02
What does the assistant do when it doesn't know?
The right behavior is to ask or hand the conversation to a person. Ask to see that case working, not only the conversation that goes well.
- 03
How is it tested before it talks to your customers?
With real scenarios from your operation, run automatically before every change. A demo on the vendor's catalog proves nothing about yours.
- 04
Who owns the code and the data?
You do. It should be in writing, along with how they are handed over if the contract ends.
- 05
Who maintains it when your prices change?
An assistant without maintenance doesn't crash: it starts giving stale data. Ask what the monthly fee covers and who answers when something fails.
Frequently asked questions
What we get asked before starting.
What does an AI agency do?+
It designs, builds and maintains systems that use AI models inside a company. Betancore specializes in the customer relationship: an assistant that serves customers with the company's real data, a follow-up for every quote left unanswered and a system that wins back customers who stopped buying. The difference between vendors is whether the system stays connected to the company's data or answers from a template.
How much does it cost to implement AI at a company in Costa Rica?+
It depends on scope. We work with a one-time implementation and a monthly operations fee, and we quote to measure after a 15-minute audit of your case.
How long does a project take?+
The pilot has a closed scope and a four-week timeline, from signing to running in your operation.
Which systems does it connect to?+
The ERP, inventory, catalog and CRM your company already uses, and WhatsApp. The integration is defined in the audit, on your real systems.
Do you work with companies outside San José?+
Yes. The work is remote: we serve companies across Costa Rica and projects in the rest of the region and in the United States, in Spanish and in English.
Is my company's data used to train models?+
No. Your operation's data is used only to answer your operation, and the contract says so.
Tell us about your operation and we'll tell you where to start.
Fifteen minutes on your actual case. You leave with an honest read on what to automate first and what to leave alone.