Distribution and consumer goods
The order arrives on WhatsApp. Inventory lives on another screen.
Your customers already order by chat — the problem is everything after: someone retypes the order into the system, against whatever price list the customer had and yesterday's stock. An agent wired to the catalog takes the order against what's there today, at today's price.
Book a 15-min auditSystems you already run
- Your catalog and price lists
- WhatsApp Business
- Your ERP / order system
- Invoicing
We integrate with what you already use. We won't ask you to switch systems.
The challenge
What breaks today.
01
Every order gets retyped by hand.
From chat to system, line by line. Every retype is a possible error, and at peak hours it's your salesperson doing data entry.
02
Customers order from the old list.
Three-month-old price PDFs circulate on WhatsApp. Sold-out items get promised and old prices get charged — and you absorb the difference.
03
The after-hours order waits until tomorrow.
The customer restocking at nine at night finds a silent chat. The order lands late, the delivery goes out late, and next time they order from another supplier.
What we build
What we build on top.
Conversational ordering against the live catalog.
The customer orders in plain language and the agent builds the order with this moment's stock and prices — not the PDF they had saved.
Nothing is promised without backing.
If a product ran out, the agent says so and offers the alternative. Order confirmation is a system fact, not a hope.
From chat to system without retyping.
The order arrives structured in your system, with human review where the amount or the customer warrants it. Your sales people go back to selling.
The method
The engineering doesn't change with your industry.
What changes is the vocabulary of your operation and your business rules. The engine is the same: your data grounded, three-layer guardrails, a human gate on everything your customer sees, and continuous evaluation before every change. It's the same system we've already built over catalogs, inventories and corporate ERPs.
Scale
68,727
items from a corporate SAP connected live to a sales assistant.
Catalog
2,697
product variants the agent checks every size and every price against.
Tests
856
automated tests the agent passes before every change.
Figures from the system we built for a fashion retail group: connected to its ERP and tested by its sales team. It's the same engine your operation would inherit.
Diagnostic
Does your operation have these answers?
Five questions. If three don't have a clear answer, that's the diagnosis — and that's where the pilot starts.
- 01
How many orders come in over WhatsApp per day, and who types them into the system?
- 02
Which version of your price list does your customer have right now?
- 03
How many times a month is a wrong price invoiced, or a sold-out item promised?
- 04
What happens to the order that arrives at nine at night?
- 05
Do you know which products get requested that you can't serve?
Let's start with your operation, not with a demo.
A 15-minute audit of your real case. You leave with an honest read on what to automate first, and what to leave alone.