The platform behind Vera, Cierre and Reactiva.
Evaluation on your real data, your business rules and constant monitoring: what it takes to put AI in front of your customers.
How it works
How we turn a pilot into a reliable system.
Evaluation with your real data, and human control at every step that touches a customer.
Measure your AI
Before it touches your operation, every system is tested against your real data and the hard cases: sold-out sizes, closing figures, ambiguous emails, tricky questions.
System confidence
96
out of 100 across 80 test cases
Your business sets the rules
Every policy in your operation becomes a hard constraint of the system — not a suggestion the model can ignore when convenient.
Business rules
If occasion is a wedding→exclude bridal tones
If inventory lookup→central warehouse only
If price not confirmed→escalate to your team
+ New rule
Human control where it matters
Everything that touches a customer or moves money goes through your team's approval until the numbers prove it can fly solo.
Approval queue
2 pendingSystem detection
Low stock on 4 SKUs of the active line (central warehouse).
Suggested action
Replenishment order: 120 units to the central warehouse before Friday.
Iterate with real data
The system learns from real conversations: what people ask, what's missing from the catalog and what ends in a sale. Every version raises the bar.
Data pipeline
Confidence by version
Monitored production
Your operation runs in the cloud with health, cost and quality monitoring — and alerts to the team when anything drifts.
Production monitoring
Availability
24/7
Response
Seconds
Health
OK
API cost
In range
Live demo
Watch the AI orchestrate, in real time
Not a video: it's an interactive simulation of the same production logic we ship —stock by region, holds and distributor credit. Operate the system.
B2B infrastructure status
- Waiting for interaction…
Aurora Retail · National Network
online · syncs in real time
Pick an option to interact with the system
Solutions
AI customer service, end to end.
Three systems on one foundation: your company's data, your rules and a person on your team who approves what matters.
Every question, answered with your data.
Vera serves customers on WhatsApp and your website: prices, stock, orders and policies, after hours too. What it doesn't know, it doesn't make up: it hands it to your team with the full conversation.
- Anchored to your catalog and your rules
- Escalates to a person when the case calls for it
- Your team can take over the conversation live
Hi, do you still have the blue jacket in size M?
Hi, I'm Vera. Yes, we have 3 left in size M at the Escazú store. It's ₡34,900. Shall we hold one for you?
Any discount if I take two?
A person on our team confirms that. I've passed your question along: they'll write to you in a few minutes.
Escalated to your team
No quote goes without a follow-up.
Cierre builds each sales rep's list for the day: who to write to, with each person's message already drafted from what was left pending. The rep sends it from their WhatsApp with one tap, and every Monday you see the team's summary.
- At 2, 7, 15 and 30 days, and never more than four messages
- No prices, deadlines or discounts your company didn't give
- Replies, appointments and closes, counted by your team
Rep: Laura
5 for today- Carlos R.Porcelain tile 60×60 · 48 m²Day 2
- Ana V.Fixtures for two bathroomsDay 7
To: Carlos R. · Day 2
Hi Carlos, it's Laura. Did you get a chance to look at the tile quote? If you have any questions about the measurements, I'm happy to go over them.
Passed the text check
Open in WhatsAppThe customers who stopped buying, back in the conversation.
Reactiva separates the customers who haven't come back in months and drafts a different message for each one, in your business's voice. Nothing goes out until you approve it, and every week you get the report.
- One message per person, not a mass blast
- You approve, edit or reject every batch
- Delivered, read, replied and came back
No purchase in 90+ days
12 to approveTo: María F.
Hi María, this is Ana. A few months ago you took the sand linen dress; the new linen collection just arrived and we thought of you.
Alternatives
Against your real options.
No competitor names — the two paths you're actually weighing.
Time to production
- Betancore
- 4 weeks with the pilot
- In-house team
- 3–6 months, hiring first
- DIY platform
- Days, if the case is simple
ERP / CRM integration
- Betancore
- Included — it's the core of the work
- In-house team
- Depends on the team you build
- DIY platform
- Limited to generic connectors
Anti-hallucination guardrails
- Betancore
- Three layers, verified with scenarios
- In-house team
- Possible with senior AI talent
- DIY platform
- Basic configuration
Upfront cost
- Betancore
- Medium
- In-house team
- High: payroll + learning curve
- DIY platform
- Low — DIY wins here
Who maintains it
- Betancore
- We do, with a monthly SLA
- In-house team
- Your team, if they stay
- DIY platform
- You, with generic docs
When it makes sense
- Betancore
- When the system faces real customers
- In-house team
- When AI is your core and you can hire
- DIY platform
- For internal experiments
AI customer service. Start with Betancore.
A 15-minute audit of your real case — not a canned demo. You leave with an honest read on what to automate first, and what not to.